Returns & Refund Policy
At SailDistributor.com, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it in accordance with the following policy.
1. Eligibility for Returns
- Items must be returned within [Insert number] days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
- Certain items, such as perishable goods, customized products, and clearance items, are non-returnable.
2. Return Process
To initiate a return:
- Contact our customer support at info@saildistributor.com or 773 764 5533 with your order details.
- Our team will provide you with return instructions and a return authorization number (if applicable).
- Pack the item securely and ship it to the provided return address.
- Once received and inspected, we will process your return.
3. Refund Policy
- Approved refunds will be issued to the original payment method within [Insert number] business days.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
- If your return is rejected (e.g., due to damage or signs of use), we will notify you and provide the option to have the item shipped back at your expense.
4. Exchanges
- We offer exchanges for defective or damaged items. If you need a replacement, contact us within [Insert number] days of delivery.
- Exchange approval is subject to stock availability.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or credit card statement.
- Contact your payment provider, as processing times vary.
- If you still need assistance, reach out to us at info@saildistributor.com.
6. Contact Us
For any questions regarding returns or refunds, please contact our support team:
Email: info@saildistributor.com
Phone: 773 764 5533
Address: 1768 West Lunt Avenue, Chicago, IL, United States, Illinois
By purchasing from SailDistributor.com, you agree to this Returns & Refund Policy.